So I have been trying to get a hold of support from Apos Audio for the last 14 hours, no luck so far. I tried their support page, which says they will respond within 6 minutes - and they have not responded at all in the chat window, (i’ve been waiting for several hours now)
For reference it is 3:10pm for me - as of making this post here.
This calls into question the reliability of their company. If they say they offer a warranty for 3 years, then I expect to be able to get a response within a reasonable period of time after contact. going on 15 hours now and no response from my original return request, makes me worry that this might not be a good company to do business with.
- The email I sent them got no response for 14 hours (now nearly 15 hours).
I also tried calling their phone number they list for the United States, supposedly somewhere in California - but it goes directly to an automated machine that just reads out their email addresses for the various departments, and then hangs up.
It appears that Apos Audio has a terrible support service response time…
Or perhaps Apos Audio simply has no support at all?
Has anyone had experience with Apos Audio support? Is this a legit company? yes they delivered the product, but if there is no way to get a hold of an actual person, for an extended period of time, it makes me wonder what is going on.
As I type this I am still sitting in the support chat window … waiting… waiting… waiting… this is a pretty long ‘6 minutes’.
Would love to hear anyone’s thoughts on this matter.