Important to note that the 2 public claims were trying to remove the stock cable not insert a new one…which it is advertised clearly as being a thing it is designed for.
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Here’s something for the cable enthusiasts—the Dark Saber comes with a 0.78mm 2-pin interchangeable design. Whether you’re looking to pair it with the MOONDROP LittleWhite Bluetooth Neckband cable or go wired with the FreeDSP complex function decoding cable, this IEM has you covered.
MD is being so messy but it’s kinda par for the course. Aür Audio set off a firestorm on HF because of shady marketing that’s making me take HF’s side. It’s absolutely gross
Claiming that damage caused by swapping the cable is not covered by warranty is blatantly insulting your customers and indefensible regardless of if someone is trying to play a devils advocate or not. And contrary to what armchair lawyers like to spout, no country where manufacturers are obligated to provide warranty will let it fly, or every manufacturer would put somewhere in small font that their product is just for display only and all use voids warranty.
Unfortunately with international shopping you give up some protections, but if it happened to me I’d attempt a chargeback as defective product received and merchant refused refund, not guaranteed to win and hinges on your bank being competent, but fairly good chance to get the money back.
Gosh my don’t buy from shit list has just got a whole lot bigger…
1 IMR (#1and always will be)
2 KZ :- because they don’t know what their drivers actually do/work
3 Hidizs :- they gave nothing back to the ’s
4 Elysian Acoustics :- Because their customer service works like a sloth on ketamine
so they don’t have to cover a warranty until it’s out of warranty
5 MoonDrop :- Have never produced a product that I’m interested in, weird anime shit that Jimmy Saville would’ve enjoyed and yes that shit customer service like a slow day at a morgue.
6 EE :- Sorry but they have no excuses for the Raven fuck up, just none.
Yeah that’s a dumb take. That’s like saying if go to unplug my Xbox from my TV and my HDMI port falls apart it’s user error.
I commented this the original story in Reddit but I hope this person purchased on a CC and it’s they did they need to just do a charge back and call it a day. Stuff like this has happened to me several times and my CC can resolve it way faster than I ever could. Idk why this person is still trying to deal directly with these trash companies
64 Audio $2600 is way up there yes $3500 for Softears/Moondrop Shit forgot the name I have mentally blocked it out…Enigma or Enema whatever they call it is just …
I don’t wanna disregard HBBs experience at all; the fact that the cable of his Solis 2 is broken and he still has not gotten a replacement is astounding. That would be bad at any price point, but even more so for their flagship product (which, by itself, is a great sounding earphone that looks incredible and is unique in its materials, which makes this case even worse).
But personally I can only say good things about the general product quality. I have had ten different IEMs from Moondrop since I got into this hobby (all bought with my own money; some I sold along the way) and every single one of them came in expected shape and with no defects over long periods of time (for example, I have seen faceplates fall off Variations, yet mine looks like new even two years after constant usage as my daily driver). Still, HBBs case + the recent Dark Saber cases make me worry.
I can only say good things about SeeAudio as well. Been a fan of their sets ever since I got the Bravery.
I am really confused as to how these shells come to break to begin with, because it’s not like Moondrop have just started making IEMs yesterday and don’t know how to model shells. But their main supplier for 3D printed shells, HeyGears, is a known good manufacturer who does produce high quality prints and is used by many other manufacturers as well. So I’m interested in how this comes to be at all.
Is HeyGears manufacturing the shells right, but Moondrop just modelled the walls off the shell too thin?
Did Moondrop do everything right, but HeyGears messed up? (Bad Batch or new printing tech that shows its flaws?)
Or did the people really drop their shells and that is how they got damaged?
I really wanna know.
Also, isn’t it weird that we have two cases of this happening so close together? First with the EE Raven, now with the MD Dark Saber? I haven’t seen any IEM be weak and break at the 2-pin connector in all these years like that, so close together.
That’s missing the point, though. It’s about their customer service for when that product does NOT arrive in expected shape, which will inevitably happen as with all tech products.
I can also say the only thing I’ve bought from Moondrop which wasn’t bought on Amazon was the B2 Dusk which broke after about a month and Shenzhenaudio wanted me to ship it back at my expense with express tracking before shipping me a new one. Looked at my shipping options and realized that it would cost $70 just to ship and looked online and saw others having bad experience of not even recieving a working product from Shenzhenaudio even after shipping it back and said F it I don’t want to be out another $70 for no reason.
So, lesson learned. In the end, it’s not worth dealing with crappy customer service. And so don’t buy Moondrop unless you buy from Amazon in which case Amazon will have your back.
bingo! people are missing the forest for the trees. while the issues with Dark Saber are unacceptable, it wouldn’t be nearly as big an issue if Moondrop just said “yeah there is an issue, we fucked up, we will make sure everyone is whole and fix the problem”. The current situation is because their Customer Support is ass and revealing their true colors as a company. Also, Apos doesn’t get a pass here. As the retailer its their job to make sure the customer has a great experience as well.
For instance, I had an issue with my IE600s that I bought from Best Buy and was a month outside of the return window. I went to BB and said hey the left side of these is crackling bad. They apologized immediately and had a new set shipped out to me within the week no questions asked. there is no excuse for anything less than that imo.
I don’t care to read laudatory posts about companies doing the bare minimum. I am interested to see how companies handle things when something goes wrong. “OMG, I paid for the thing…and the company sent me the thing! They are awesome!” posts are among the most sideeye-inducing for me.
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will edit and thank you for pointing out my error 
