Thanks, much appreciated.
It’s not easy as I also have a full time job but there’s always someone worse off so I’m not complaining .
I’ll keep her with me as long as I feasibly can.
My little bedside headphones rig is my escape and mostly used at night when she’s asleep.
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You’re a good man…your wife I’m sure is very proud of you
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Wow…don’t forget Empire Ears…holy shit what a fd-up company that thinks only about the bottom line…and don’t get me started on Campfire
I mentioned before…what is with the stateside monitor companies…it’s like a competition with them to see who can screw the consumer more
Everybody everywhere is fucked up. If we looked closely enough, there would not be many companies you would buy from cause they’re all dirty to various degrees.
Capitalism is fun that way! 
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Exactly, the list would be shorter if you made one of companies that havent screwed over their customers somehow…
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That’s why the key is calling them out and keeping them [as] honest [as we can as consumers and a community].
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It seems unending no matter what happens…
Harsh and maybe risky but this list could be a whole topic unto itself that can be updated…although it may create a vortex of negativity in what seems to be a pretty nice place around here. But there could be a balance. A place to report the sh*tshows and also where good CS/QC has been received. Punish the wrongdoers and highlight the good experiences, no company is perfect, sometimes they’ll be on the naughty list and sometimes on the nice…I dunno I’m just waxing lyrical here…
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You really really need to add Empire Ears.
They:
Asked me to pay for a demo (I asked to buy it) Jack Vang asked to to send to his personal Gmail so he could tell his Head Fi rep I got it for free and not pay his own rep
The only thing that I ask is if anyone else asks, including Ethan (lol), do not disclose the arrangements as our employees sit on a commission+base pay. I’ll just tell him and the rest of the folks I gave it to you. If that’s good with you then shoot me over your paypal and we’ll get squared up.
After confirming he didn’t get paid and feeling bad. I paid…EE’s Employee cuz EE didn’t
They also with help of Head Fi completely deleted the account and posts of a guy who found out his EE set was missing a BA module. He was polite and took nice closeups.
I was among many waiting for a reply and on refresh it was gone…and nobody mentioned him again.
Put them high on your list bro.
They rip their own employees and customers
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I added EE… 
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I might have to add FF to the list…don’t want to but I feel obligated…I’m not a Bread-Fi guy but…
Talked with Andrew at Musicteck and he said he’s had the Scarlet in stock for quite some time…so what’s your excuse this time
It’s been 3 months so far for mine…I hope for their sake that the juice is worth the squeeze
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I don’t know how logistics and delays are same level as a VP asking to help him not give 15% to his own employees but sure…
You can be put in Jail for screwing the Gov out of its taxes and personel outta benefits…the other is cancel order make a claim.
Both suck but folks really don’t wanna touch the EE stuff
It’s TRINITY,LH Lab level stuff
Same as Headphones.com having a load of Monarch before regular customers.
If that order for 30 units comes in 5th in line it’s gonna be a long time for #6 to get his stuff…way after the customers shopping at HP.com
That’s always been how it goes.
Distributors usually have higher priorities then customers that directly buys from the brand, I think.
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Yeah, I think having stuff with
Elise = Having physical stock in Europe
Musictek = Having Physical stock in east coast usa
Maybe they should have a code that reads your ip and suggests a dealer near the buyer who arrives at the Fatfreq website.
I have been on sites that redirected me. Annoying sometimes…so I remember it
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Being close to my own target, scarlet was the first time I was going to jump my own budget rules. I had it in the basket but couldn’t do it after hearing of the delays. They are of course not a logistical juggernaut like amazon but its the small touches that count with an individual customer
- Don’t leave it to the customer to chase you
- Keep them up to date in the production cycle through some means (HBB has highlighted why companies may not do this but that is breaking an agreed bond with an individual)
- Respect every penny of cash that arrives in your account, it is blessing
- build reputation not account balance
- Keep to a promise but if you can’t - under-promise and over-deliver is a good rule of thumb
I have brought from outdoor cottage companies in America with extremely long wait times and little communication - it was a nervous experience but I did it because they had a strong, long held reputation for quality products. FF are not there yet and should have used this special moment for themselves to build a strong love and customer base. It speaks to their inexperience. I wish them well, they seem nice on interviews but this was a fumble. Personally I would not cope with the bitter taste it leaves and I’d cancel. There should be no charge as they broke the contract first. I want them to do well, just not this way.
Edit: cut out some fluff, was getting emotional about it 
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Getting upset with companies and the process is always welcome here bruh.
Never hesitate.
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Being in the UK, where there are so few iem retailers, I can absolutely say that Elise is a godsend. Shame they only carry a smallish stock. But welcome nonetheless.
… and most importantly, they are a pleaasure to deal with.
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I’m aware…prioritization and sequencing is a very important trait to learn in life and applies to every aspect of it including…and especially so…in business…and through trial and error learned the fine art of dealing with customers and allaying their fears and expectations because of starting my own…I went through start-up hiccups myself but always provided my customers with a realistic time frame and never ever lied to them about being able to deliver on my promises when that was not feasibly possible…I hold myself accountable so I demand as such from a producer that I consume from
Just adjust your fuckin promised delivery window accordingly and let the consumer decide…just don’t fuckin lie to me…fuckin hate liars
Running your own show is vastly different from garnering a paycheck from a large corp…which I did for vast majority of my career…the show is trying…
but fulfilling
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Yeah…Andrew is the man…everything I order from him I literally get the next day…top notch service with a smile
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I am not going to try and defend a company that has fucked you. Sorry brother if it came across like that.
There is at the end of the day…no earphones in your hand that you paid for months and months ago.
I’d be pissed and would do a rant video.
You have actually been really reaaaaally patient
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