It’s astounding to see the per country differences when it comes to shipping. DHL, at least over here, is the best option (both domestic and internationally). Our USPS is increasingly being overwhelmed by the volume of parcels, UPS is represented but cumbersome, DPD is !@#$ and FedEx is non-existent for non-business use. Hope it’ll work out 
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I’m actually thrown by the attitude.
Like salt in a wound.
Am I crazy or is everyone paying money getting treated like an annoyance when stuff goes sideways?
Hello, (insert name)
(Body of text)Thank you
( or some kinda superficial acknowledgement that I am a customer)
No greeting
No reply to my cancelation request
No apology
If they had waited and I picked DHL this would be my own personal private thing.
I wasn’t given time to reply.
Don’t treat me like an annoyance and FOR FUCKS SAKE…show some basic manners when talking to paying customers.
This must be…autism? You guys get mails with no greetings and apology (if warranted…man just give it) and courteous outro?
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Nope. Just a hustle.
I am ok with the hustle except it’s not 1ft long (30cm) like the Mecari person said.
I’m just gonna keep it for stacks which I don’t do. 
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We often get callcenter calls at the office trying to sell something.
70% of the time the call starts with ‘Hi, I want to speak to a representative of dept x’
Our standard answer is “If you can’t be bothered to introduce yourself and the company you represent, then we can be bothered to listen to you.”
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That’s unfortunately becoming SOP everywhere. I’m the chairman of our home owners association and we pay good money for a bunch of administrative services we don’t have the time / know how for ourselves. The quality of their service has gone down the drain over the last year or so but when you point it out you don’t even get an apology but a BS reason as to why they didn’t do it. I guess we have to pay a premium nowadays just to get shit done 
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Legit kinda surprised the 1st 2 replies are confirmation.
Glad I’m not crazy.
Japan has kinda insulated me.
Apologies are a given
(doesn’t matter if it’s genuine.)
It’s what one does, when communicating with a customer.
The whole Fatfreq blackout until they had a new set to buy and then bundling an apology then…and only then.
Kinda blew my fucking mind.
I guess the art of “service” is legit dying and/or dead.
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Nowadays, it truly feels like the opportunity to buy something is a favour that’s being bestowed upon us by the seller instead of a way for said seller to make money and stay in business… The saddest part is that, by now, I’m not even surprised anymore that it is happening / has happened 
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Hmm, I guess the expectations when it comes to service might differ a bit from sector to sector.
The callcenter example I’ve given is not exactly how we usually communicate within the Maritime sector. The cliche about crude behavior and swearing is very much true. But it’s a niche sector and even there I operate in an even smaller niche. You quickly get to know everyone in the sector and that comes with an overly familiar intra-company communication. We all know that we’ll try to backstab eachother every second of the day, but that will never stop us from doing business with eachother (a chance to get even 
).
Downside is that I sometimes forget when I’m on the phone with someone who isn’t part of that sector and used to crude language. (2 weeks ago I asked a bank employee if they had the braincapacity to breathe on their own, or if they needed assistance because their work suggested the latter. I should have been more polite…)
I try to balance things out by being a nice and thoughtful person in my private life.
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FFS Fiio, why did’t you use the same on/off switch as the K17? WHY!?
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I had to look that switch up but I agree. I guess they ‘blanced’ over it 
(I’ll show myself out now)
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No, come back!
I get to post knowledge
I have a pet peeve about “Q.C.” and how it is used in the hobby.
It’s like “Audiophile” being used for headphones with rolled sub bass.
When people say that a company has bad QC they are actually mostly talking about QA which is all the measures in place prior to delivery.
So FiiO clearly, at least, has poor QA because that spelling error made it through all checks or they simply do not have the assurance checkpoints built into their business. Now they have to go from pro active to reactive.
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I can’t believe they managed to fukc that up😂
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It reminds me of how Western companies went all-in on Six Sigma back in the day whilst still churning out bad products because they didn’t think about the process as a whole.
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I swear that Lean Six Sigma is one of the greatest scams/grifts ever perpetrated, what a joke that everyone bought into because a bunch of over-educated and under-experienced Try Hards needed to justify their glorified Adult Daycare positions to their management. I have never had to deal with it personally but the number of certificates and “belts” held by people at companies I interface with almost always correlates with degradation of operations paired inversely with number of useless meetings and Zoom calls. It’s like someone took a “X Habits of Successful People” and managed to monetize it, which in turn actually weaponized bureaucratic inefficiencies against actual performance and productivity.
YOUR METRICS DON’T MATTER IF YOU CAN’T ACTUALLY OPERATE, CIRCLE BACK TO DEEZ NUTS
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The mind boggles. I once talked to someone who worked at a company that had implemented a scrum/agile system. She managed to finish the tasks assigned to her well before the end of the workweek and asked for more to do. The answer: we’re all out of tickets for this week so you’re done…
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Iron Law of Bureaucracy in action, baby!
Edit: Another axiom which I find more and more true in all facets of daily life also applies here, “The purpose of a system is what it does”.
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So they didnt even wait an entire day? Accounting for time zones and all that as well.
yeahhh I have a lot of things to say about that…
There is a LOT of bass in all kinds of music out there. The stuff out there with rolled off bass is just…bad…
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In a totally related vein
Nobody knows where this is.
Not Musictek
Not DHL
(Wait what?)
Yeah, they don’t actually know where it is.
In a post 9/11 world that is nuts.
It has a battery in it FFS.
Called DHL customer service and related to the discussion above…the steps and the recording and the prompts, or lack of
For Example:
The instructions to enter tracking wont take if the guy is still talking.
When he’s done talking? There is no prompt and it will just time out when 6 of 10 digits have been entered.
After 5 call backs cuz I got timed out and booted it said my package was an attempted delivery and they will try again tomorrow?? (that’s not my fucking package)
For 20 years when a automated service asks for input you can just enter anytime during prompt but 2025 DHL you CANNOT do anything while the guy is talking and after he shuts up he never says to enter the #
I’m fucking speechless
Who the fuck put that together?
Also, my DAP is either stolen or somewhere between NJ and Osaka and nobody anywhere is quite sure.
How does that shit happen?
Batteries on planes lost is crazy work
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DHL seems to be shitty everywhere except Germany. Someone I know have their package ping ponged for weeks between two cities. Another one waited a month only for his package to be returned to sender without any explanation
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