When you touched it did you inadvertently slide the counterweight backwards slightly ?
Or are you experiencing some bearing friction ?
The arm should just float in the level position until you add the tracking force…
Also make sure the cartridge is not moving fore or aft…
This might sound dumb but make sure the arm raising lever is completely down…
I own 4 tables but none are Project models…
Everything is locked down. It is BRAND SPANKING NEW out of the box.it is bearing resistance as far as I am concerned. I don’t understand how the dealers can say it is normal behaviour.