Razer Kaira Pro for Xbox - Halo Infinite hurting my ears in sound

Hi so i got these for my son birthday i have the latest firmware instaled but whenever i listen to music it seems my ears feel like they’re hurting when listening to music is this normal?
It was not on full blast either i would say its 30% so why is me ears hurting while using to this?
I was going to give this headset to my 12-year boy but im not 100 sure now can some tell me is this normal?
I got these 2 days ago but i wanted to make sure they work his birthday, not till next year but I’m a bit concerned its like a burning feeling when I’m listing to my music.
The best wat to discursive is it’s like the vibration of the base i think.