SUNDARA cord ‘crimping’ prob. Replacement op.?

I received my Sundara and couldn’t be happier. 8 days later I notice severe crimping in the cables going into the L/R. Then the audio started ‘crackling’ when I would move my head with them one. is this normal?
I bought an “open box” Sundara from HIFIMAN directly, so I assumed this is a stock cord(?)
The problem seems to be that the ends of the PLUGS on the cord that goes to the cans, actually hit my shoulders! The normal rubbing of them on my shoulder (or more accurately, my clavicle -to- my shoulder area) seems to pinch at the part of the L/R cord that goes into the 3.5mm plugs.
HIFIMAN told me to cut the cord up so it’s unusable and then send them a picture of the proof, and only then will I get a replacement…. But that won’t help the problem! I tried to explain this issue and asked for an alternate plug ends on the replacement, but seems to have fell upon deaf ears, or maybe my explanation was too long(?).
Anywho, I need a ‘right angle’ 3.5mm cord plugs to a single 3.5.mm — hoping someone can give me guidance on such a cord!? Will it make a difference in sound?
I am also not interested in $30+up priced replacements UNLESS he sound will suffer.
Thanks in advance!

My crimped cord:

built into a single headphone cable isn’t something I’ve seen before, could maybe order custom somewhere but not likely for the price, you could just get 2 right angle 3.5mm adapters and plug whatever cable you want into those, as long as the quality isn’t complete garbage it shouldn’t affect sound.

Seems like it would be a simple fix, I just worried that too simple might have the possibility of the sound (sub bass) being affected negatively.

So any right-angle 3.5mm TRS would work?
Would using too many adaptors affect the sound?
I was thinking of getting the angled cable tips 3.5mm to 6.5mm ends so I can have separated L / R plugs for when using the phones with my synth gear, mixers, etc. but then a dual 6.5mm female to Stereo 3.5mm adapter. Possibly even adding a 6.5mm Stereo tip adaptor to the mix for home stereo headphone use.

Or does that sound like an awful idea?

decent quality cables and adapters shouldn’t make any notable differences to sound (being generous less that 1% on most headphones), at one point I had headphones being converted from 3.5 → 6.35 → 3.5 → 2.5 and didn’t have any issues lol

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I don’t know what I did wrong but I bought two right-angle trs cables and a stereo Y splitter but the audio sound is mono! The splitter is (obviously) two female TRS to single male TRS but I get mono sound.

I originally didn’t understand why the Sundara used TRS connections since the cable goes into each can, which I thought would be two mono cables into a stereo 3.5mm — but knowing absolutely nothing about such things, I just mimic what I see/read. Lol.

Anyway, could anyone explain how to correct my issue?