This has been my own experience and not a representation of the company as a whole. I use them heavily and have never had an issue with customer service.
Unfortunately something came up and i had to cancel my trip to CanJam. The cash that was refunded “luckily Expedia has insurance to buy” was used to put in an order for a pair of ModHouse Argon MkIII’s with ZMF Protein Pads, Alcantara and the Balanced Mod.
I picked up an iFi Micro iDSD Black Label that i planned on pairing with a set of ZMF Aeolus after i returned from CanJam. So i thought this should be enough power for the Argons as well.
I previously owned a set of HD660s that i adored but they were purchased on amazon through a third party seller as a new in open box item. They had obviously been used and refurbished so i returned them. While waiting for CanJam and subsequently having to cancel i wanted a brand new pair of HD660s for my collection. As i was checking the listings amazon themselves had 1 set of used for 351$ pre-tax. So i jumped on them.
TLDR; Amazon directly sent me counterfeit HD660s’s
This is what came in…
New HD 600 style with HD 660s badge…