Did I catch that they upped the price to get the shipping covered? I haven’t had a update in 7 days, when it showed being in the US. I emailed them this week, with no response. They are bad at anything resembling customer service.
The folks that waited and ordered on Ali Express were the first to get theirs, largely because they actually used a real shipper, with legit tracking, as opposed to the Singapore Post crap the regular pre-orders got.
If FF tried to make me pay for the shipping on the broken unit, I would report it as fraud to my credit card company, and let them sort it out.
I am in this camp, even if this set walks on water, it will still always have the stink of the shittiest shipping experience, and worst customer service in chifi, which is a competitive event.
Holy hell man, rip…
Physically painful to see, so sorry.
Imo you should review as is, let people know, help formulate opinion better when there’s still not much info around. I feel like everything is part of it. The overall customer service cause it’s first-party, the build, the package, all of it in addition to sound.
Good to see that FF is alive, but very weird that they respond to breakage reports quickly, while completely and totally ignoring the rest of the customers, no matter how urgent the subject.
I am sending it off tomorrow. It’s a strong set, very fun, very bassy with flat mids. They did a great job. But I’ll hold off my review until I get my return unit. It’s not like they need my review to sell more. XD I’m not a professional reviewer, hell it’s a massive money sink, and being an audiophile is one of the worse financial decisions I’ve ever made. lol
I’ll mention the process when I finally get it on the way back as an overall process. I hope it’s a positive experience, but not a big deal. I’m just kinda trying to enjoy the hobby and grow, not put out clickbait stuff. Anyone following this thread knows I’m a Fat Freq and HBB fan. Hell I was the one of the first to order.
I mean Toecutter has been saying this since the Scarlet Mini release. Hell, I ran into a comment of mine a few weeks on reddit after I got my GM saying “Don’t order from Fat Freq directly” from like Feb 2024, which is like 6 years ago in Hifiland. So I broke my own rule and ordered from them directly and it’s taken forever to get here. The month or so return process will let me simmer down.
I deserve it lol.
I will say the adapter and case are dope, they are staying with me while the shells go off. I enjoy them a lot. I’ll update you guys when I hear more. I really like having a 10 ohm adapter 4.4 mm female to 4.4 male.
So the FF clowns are going the way of “it’s the customers fault” …Fk that.
This attitude is quite common among merchants in this part of the world. “What did you do?” is a boilerplate response when looking for remedy. Sony comes to mind.
The obvious design flaw in building a very thin lip to create a recess is just only beginning to rear its ugly head.
“Improper removal” would and should be offensive to virtually anyone in this thread.
It’s already apparent that HBB has more concern as to this situation than FF with their flippant drivel.
I’m going to speak and apologize to my audience in a video. I’m gathering info now.
I think saying “sorry” is deemed a bad move as it implies culpability which is not even a question in this case or many others.
My 64 unbox is the 10th time I have mentioned how they treated me when yeeeears ago my U8 failed. They had no idea who i was
They fedexed me a new U8 and never even printed the label for me to send back the unit which they said they’d do.
They just took the L and turned it into a “W”
Yeah, it doeslook really nice. I thought it looked like old peoples stuff in pics but in hand…
Also …old people are not bad.
They just have bad hearing.
That looks cool asf.
I retract any statements which may have or may not have offended old people.
Let me rephrase as…“peoples who , may, on occasion, feel the absolute need to consume coffee before doing anything else because, their standing blood pressure…is not quite enough and culinary decisions are based on potential toilet time instead of just enjoying life. Aaand they are almost always right except for the times when you just can see the obvious…that they are in fact…right”"
Old People just comes off the tongue smoother
So, 20 days after the original “shipment” notification, it seems the package has actually begun moving. First time I’m seeing any activity with tracking since Oct.8
Never, ever heard folks saying Storm was light in midbass and hurt rhythm section
Same for TE red.
Some folks are grasping/reaching so get back online…squig line
I got bassists and drummers who already own and received this set.
It’s not something you can low key kill at birth. it’s too big and too spread out.
Stop it. This hobby is so god damned predictable.
Person likes X . X has good collab
Person doesn’t like Y. Y has bad collab
Person gets early sets from X seller. X seller has great stuff
Person doesn’t get early sets from Y. Y has mid stuffs.
This whole shipping thing has been a shit show. I apologize/ wish i could actually do something.
If your set doesn’t have any QC issue at all ever…I’ll call it a win if you end up liking it. Nothing like annoying buyers to make folks excited
…
