Listen man, I find it insulting someone claiming I’m spreading misinformation which clearly isn’t the case. I’m stating a fact that I made a purchase. Hence the “Purchase Order” received of the Deuce pre-order. If he can’t take it don’t dish it. It works both ways. This was a poor attempt to troll which was completely unnecessary. It has nothing to do with the fact of the matter of gaining some clarity of the shipping issue many of us are facing. This was completely taken out of context.
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I generally try to stay out of things and let them roll as they roll but this is enough - Let it go
Last warning.
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“You can purchase a pre-order“
Oh really? You don’t say.
“doesn’t mean you’ll get it right away“
FatFreq already shipped it out over a week ago to many people including myself. We’re not talking about that. We’re going in circles here.
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I received my Deuce, bought from AliX, but I have a stupid question, It will not include metal case if my order from 1501th?
You received your AliExpress order of the Deuce? And, no, metal cases are first 150 orders.
yes, i received it yesterday, I thought im in 1500 but not
No i am just guessing what they mean by a forwarder. It would in principle be the same as if you order from different stores under the AliExpress umbrella. The individual stores ships to one or more centralized warehouses, who then toss all your orders into one bigger plastic bag and ships out to you. So in this scenario the forwarder collects all the different orders that should go to FedEx in containers and gets it to a FedEx facility for example.
The orders that is shipped via the standard shipping option, will probably be consolidated into containers that the forwarder ships to partner distribution companies around the world.
Once again I am only speculating! I have no inside information about this specific situation. 
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Metal cases are noisy to open, take a while to open, and are heavy. Besides the cool red color and how it might help with resale if that happens, I think getting the non-metal case is definitely a win!
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Once my Deuce is out of its case, it won’t be going back in!
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Anyone have tracking that is…tracking?
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Still nothing on my side. From what I can read it seems that sets ordered through 3rd party (Alie/Hangout/Linsoul) are moving and even arriving. Sets ordered from Fatfreq with Fedex seem to be in limbo.
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Yep, saw a post from someone that ordered from Ali and already received their Deuce. Good for them! I ordered from FF website on July 27th and I’m yet to receive a tracking code.
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Ok that’s it.
If there is no tracking update by next Sunday, I’m demanding a refund from Fatfreq.
Ridiculous.
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I’ve been lurking here for months, but decided to make an account just to share my experience.
Before I continue I just want to say that while I’m not mad or angry at the situation (I assumed a small boutique manufacturer with a factory the size of my apartment was going to have problems meeting the wave of HBB Preorders) I DO think that FatFreq could have communicated and handled things better.
Anyway, here is my experience.
I ordered on July 24th at roughly Noon Pacific US Time. At this time, the Deuce wasn’t available yet from AliExpress, or Linsoul or Hangout. I ordered quickly because as a small reviewer, I was excited to get and review a FatFreq set at a price I could afford.
When I saw that the first 150 orders were getting engraved metal cases (Not a big deal for me, but is a very nice inclusion.) I filled out a form on their website and asked if my order# was in the first 150.
I received a reply from a representative the next day, (Good response time) saying that I was in the first 150. Awesome.
Some time passed, and around the end of August, I saw that orders 500-1000 would be getting a baseball cap. I collect baseball caps, and have several from different sports and brands and the thought of one with the FatFreq logo or the Deuce logo on it was very attractive to me.
So I replied to the email I received, and asked if I could somehow pay extra to get a baseball cap added to my order. I got an answer pretty quickly, (Again within 24 hours) that there would be an announcement regarding the Deuce soon, and that that would answer my question. I was also informed about the impedance adapter.
Then on September 3rd came the announcement from FatFreq that the impedance adapter would delay delivery. I wasn’t mad. I like the idea of impedance adapters to get a different type of sound, and I wasn’t expecting them to ship at the end of August anyway. What did excite me though, was the new cococart site that you could add stuff to your order through. “Great!” I thought, “I can get my baseball cap!” Except… there was no baseball cap on the store… So I sent Customer service another email later that day asking if there were plans to add the baseball cap to the store. I still have yet to recieve an answer to this question.
Fast forward to September 30th, when the video update goes live. I realize that my full name that I used to place the order, is extremely long, and that on the cococart website, when they ask you for engraving, they ask you to try and keep it to 12 characters.
So I fire off another email to FatFreq, asking if I need to modify my name for it to fit on the case.
I hear back again within 24 hours.
Ok. I’m bummed out, but not completely bummed out, they probably had a lot of people preorder at London CanJam and in person at their store. Plus the case was more a fun bonus than something I really wanted. So I wrote a reply saying that I understood, but was wondering where my order lie in the queue, beacuse I would much perfer the baseball cap over the “Upgrade Ear Tips”
No response. Real quick, just want to point out that this entire time I have been speaking to the same Customer Service Rep.
Then, I see a post on HeadFi, where someone else who asked about the engraving posted a screenshot of the email they received.
So this is when I got a little angry. So just because I talk to a different representative, I get treated differently?
I wrote a very polite, but firm message using both their site chat feature and email, including the above screenshots and asking why I was being treated differently from another customer. I also said that if the offer of the other metal case extends to me, I would like it engraved in this certain way.
2 very quick responses followed, one from the rep I have been speaking to, and another from the rep that answered the customer on HeadFi from the screenshot.
Both apologized, asked to confirm the engraving I wanted, and apologized again. The original rep I spoke to said that he was at CanJam and wasn’t familiar with the way they were handling customers that slid out of the first 150 at the time. This is understandable, but I feel like the company could have handled this better. Basically, if you’re going to ask your poor, stressed, overworked reps to man a booth at CanJam while also working customer service in their spare time, at least call them to know how you’re going to handle a key customer service issue.
Anyway, I confirm what I want engraved, ask about the baseball cap again ( I really want this hat for my collection darn it.) I hear nothing back.
Fast forward a few days to when shipping notification start going out. I don’t get mine, but since I’m getting an engraved case I don’t care.
October 8th: I get my shipping notification. (Note, I did NOT pay for expedited shipping.) I go check it immediately. It links me to the SF-Express website, where it says “The following waybills have not been collected or have been shipped for more than 3 months: MY TRACKING NUMBER HERE”
As of today (Oct 13) Tracking has not changed or updated.
Again, I’m not super concerned, I’ve had international orders take months to arrive, and I’m a patient person. I’m happy folks who ordered through AliExpress or the Hangout are getting their units already.
I’m not mad at FatFreq, and while I am a new customer and this is, quite frankly, an awful first impression. I sort of expected this from seeing people’s experiences ordering the Maestro and Scarlet Mini, as well as the LOOONG waits without communication that some orders of CIEMs have experienced.
I’m mostly posting this to vent about the situation, I’m not really angry. If anything I just want to add another data point to y’alls thoughts.
Sorry for the massive wall of text!
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And that is extremely surprising to me as reading this just pisses me off.
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I’m not angry currently… but the day I saw that HeadFi Screenshot my wife had to tell me to wait 10 mins to cool down before I emailed FatFreq.
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Yes, that is exactly what my tracking for SingPost reports too.
I am with @AudioAmigoReviews , I won’t say angry, and @Toecutter warned us how this was going to go.
That said, the fact that the last minute orders off Ali Express are showing up for folks, and my pre-order still hasn’t is pretty annoying. I ordered this on July 24th, and the email about the case was on Sept. 30th.
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