Oh, man. I want this to work out for you, my friend!
Jeez, dude that sucks ass. Sorry it didnāt work out well at all!!!
Heart broken - absolutely unbelievable. Isnāt a reshell a good chunk of change as well? I donāt mean to rub it in but DAMN thats tough my man. Iām sorry for your loss, seriously.
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Thanks for the warning. Dunno whatās happening with Shuoer, but recently a lot of their EJ07Ms have had issues as seen in the EJ07M forum š¶ Shuoer EJ07M - #628 by tea, which was also one of the reasons why I avoided purchasing the Lava.
Anyhow best of luck man, and hope @shuoer does better in the future.
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If they donāt send you a set to rectify this, they just scared off an awful lot of people who want to know their $500+ is safe if anything happens to the IEM bought from a company in China.
Thanks for sharing the dialogue for all to see how they conduct themselves, and to say the least youāve been a gentleman.
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Wasnāt aware of other issues also. Thanks for the catch on the spelling.
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I just want to add that I also have had less than stellar exchanges with Shouer. Not going to purchase anything from them anymore.
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Sorry to hear manā¦that really sucksā¦ugh
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That is terrible story to hear. I just asked around, as mine company is doing repairs all the time and it seems like proper way of doing the customs for repairs is country specific, but in most of the cases it is doable in a way that the custom duty and VAT are omitted under warranty (as it should be obviously!).
https://cbpcomplaints.cbp.gov/s/article/Article-377?language=en_US
There is a good article on how to do it in the future for customers sending stuff from US at least.
In my opinion good customer service provides this kind of information on claim and helps the customer along the process. And here with shuoer it was definitely lackingā¦
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I even specifically marked the customs documents as repair. Only reason I can specifically think it didnāt work is because Letshouer isnāt declaring the true value on shipping. The claim is other websites do. However, my memory doesnāt ever recall me paying VAT from linsoul or hifigo and Iāve order from both numerous times. Only ever got charged the price on the website and never anything on import.
Whatās Truly unbelievable about this issue is Shouer is neglecting the fact that we are probably the most loyal group of customers. I donāt suggest we should get any kind of special treatment whatās so ever, but they should at least consider giving some better communication on the matter.
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I can ask the logistics what theyād say about this. Afaik China doesnāt care if itās repair or not.
That really sucks, but Shuoer is not at fault for being asked to pay an additional 200 dollars by the governmentā¦
The label for repair doesnt seem to work. And should have sent in as $15 dollars value. Why did you have to over-complicate things and value it at $700 dollars. You wrote you were told this before hand.
By the way this repair-label thing doesnt work in some other countries. I got screwed sending something to the UK for repair and did your mistake. I also had to pay an additional 350 dollars or the items were going to be forfeited.
Damn UPS didnt even let me challenge it. 
No idea if I should be blaming UPS or UK customs. But definitely not the Audio company. Its the logistics people and customs at fault.
Shuoer is not neglecting anybody and is as much effected by this complication. Unless you expect them to hold the ideal of being noblesse oblige philanthropists for you.
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Iād appreciate it. If my advice means means anything Iād at least highly encourage they update the link you sent. Make mention specifically of the VAT and repair not mattering. Maybe a disclaimer on the $15 value concerning import fees if marked full value. Though at the end of the day Iām sure they wonāt as it would probably hurt business.
Either way. I would like to offer my public apology to offing my frustration to you. For matters mostly above you. I understand most of us are lower hanging fruit on a giant corporate tree.
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Sometimes thatās true for corporates, but I do my best to side with customers 99.9% of the time. For future US / Canada orders I will most probably just do the shipping label on my end. For EU customers, we will have to find a good way to do it. Not every country has a cheap (as in lower than MSRP but still quite high comparatively) forward shipper like Canada and US. I will do our best to fix this. Please allow the China team to come back into office in a couple of hours and we will have a better understanding on whatās the next step.
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No theyāre not. The fault is in they know this and donāt make it clear. Read through their link. No mention of it. VAT repair isnāt a trick. Itās specifically their to avoid this situation. Why would anyone in their mind buy something and not ship it back at price paid. Especially if it arrived new and broken out of box? Now theyād have to cough up more money or risk it being lost with no insurance. The issue here is that Letshouer isnāt being transparent with a process that they are fully aware of that ultimately benefits them and screws the customer.
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Not trying to cause further dispute or controversy but do allow me chip in something here pls 
I think everyone would agree if in your boat would get completely pssād, who would not right? We donāt want our expensive set got lost or anything. But I see this as an unfortunate communication mix up.
- I doubt Letshuoer will do anything illegal
- I see Joseph has been dealing with the matter (not settled yet of course) not that heās leaving you in the cold?
- It is a bit harsh to loath them as in this situation, it could easily wipe out their bottom line (on this case or any future similar return for repair cases) and had they need to raise price to cover things like this we all suffer in the end right? Esp consider point 1 in play.
Just to offer the same experience too, I was suffered by UPS/DHL with exactly the same too, I sent a set back to US whoād sent me replacement. Declared both ways but guess what, I still had to pay custom duty plus handling fee again and after arguing with the courier they told me pay up or they return the parcel. And I should file a freakinā complain with U.K. border agency to get my VAT backā¦.
Now back to Letshuoer, yes Iām a fan (also Apple fan owned every product line they introduced and full eco) and when first time bought EJ07 it was damaged during shipping that I had to sent it back. I gone through exactly the same as you, they are Chinese they are cheap and they are probably unreliable etc etc. what made matters worse, it was during covid with shipping industry all over the place & had taken weeks rather than days that I thought theyād lost my set. Got worried of course but they get the set all fixed up arriving back to me safe & well in the end. None of the Letshuoer products broke since incl the very original Tape, which Mrs been using at home on daily basis (3yrs almost?)
So Iāll still believe Letshuoer will resolve this, together with you, poor Joseph heās their only rep dealing with all the issues but heās a good guy Iād give him/them another shot?
They seemed have grown nicely so that not surprised to see some failures (of course no one would like that) but I have seen most cases resolved satisfactorily which made me think they are a good bunch. Sorry for the long one and Iām biased but I think these are facts from what I been through & seen on forums. Good luck bro!
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I also would not blame letshuoer even though I am in a similar situation.
I did send my set to China for retuning. As mentioned above I declared its value 15$
The problem and risk with this is that in case the parcel gets lost youāll only get 15$ from the insurance.
I knew that I was taking a risk but did it anyhow as paying that much of import fee would have been way too much, shipping was already 42ā¬
Now I am still sitting here waiting for my parcel to arriveā¦ No tracking update since departure scan in Germany on 21.07ā¦
I confronted DHL and they told me that due to the covid situation in China it is nothing unusual that some parcels donāt even get an arrival scan and arrive way too lateā¦ I have to wait another 6 weeks before the next step.
I think and hope it will arrive one day, if not I got a good if not the best excuse to buy Mahina 
What I would wish for letshuoer is that they find another way to deal with these situations.
Maybe an external company which is able doing repairs/retuning in Europe/The States
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I think boss is genuinely trying to resolve the situation. We will be having a brand new RMA process soon, where we will be taking charge of all after sales ourselves instead of kicking it to our resellers. We will be either creating a shipping label for you, or if itās a budget product, have you destroy it and send refunds. This is going to drive up operational cost, and yāall will be paying for it. However, I think itās a better solution than ghosting anyone (been on the receiving end of this for quite a few times tbh). Rules about what doesnāt constitute as an RMA (like driver flex) will be laid out black and white, and everyone will have to opt in before getting anything from us.
Someday, I hope, we can be recognized as providing best-in-class service (quality and performance increase remains to be seen in some cases, I know 
)for a chifi and earphone company in general. Thanks for going through this journey with us and we hope you guys would stick around for our next chapter.
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If I can get to a point where they donāt make my ears hurt/itch like Etys doā¦ then these really have me rethinking a lot. The E4000s were a first love of mine. Even getting them second hand just now, I was really thinking āWell that was stupid, they wonāt be very good, your taste has changed, etc.ā
At best I was expecting to think āOh these are actually pretty goodā, before starting to notice growing flaws.
I wasnāt expecting to revere them more or less as highly as I didā¦ 3 years ago at this point I think?
I have tried the E5000, and youād think Iād like it moreā¦ but thereās something about the balance of the E4000, I donāt mind how the bass is tuned at allā¦
Vented microdrivers are very capable.
In other news if you find one second hand, the Shanling Q1 is a zippy, great sounding single-ended DAP with a great battery life. It feels much better in hand than I would have thought from images. Iām realizing Iāve been caring too much about balanced terminations. Whatās been extra nice about moving back towards 3.5mm is quick switching to a laptop etc.
The BT on the Q1 is fantastic too btw, no issues leaving my phone in one room and walking with the player to a different one and back. The R3 Pro Saber actually gets interrupted more easily, and is a little sputtery on first launch, in comparison.
The E4000 and Shanling M0 were among my earliest pairings in the hobby. Got the Clairvoyance plugged into the Q1 right now though, giving my inner ear a break. And of course, even if itās by shockingly less of a leap than youād think, they do sound better.
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