PSA: Topping L30 Damaging Headphones

Mr. Topping’s (@John_Yang) combative tone and deflecting nature of his replies aren’t winning hearts and minds (and more importantly wallets) of the audiophile community with regards to Toppings offerings. Past issues (see all of the QC issues surrounding the DX3 Pro (https://www.audiosciencereview.com/forum/index.php?threads/dx3-pro-issues.6449/page-6) and now news about the L30 blowing up headphones (oh look, another report of someone’s L30 blowing up: https://www.audiosciencereview.com/forum/index.php?threads/topping-l30-headphone-amplifier-review.15226/post-632923) has kept Topping off my radar so far, and for the foreseeable future, until I see Topping focus more on quality and safety of their products as well as projecting a more customer-friendly attitude to the community. Or at least calm their attack dog in @John_Yang.

There’s plenty of Chi-Fi on my desk (and space for more), but no space for Topping.

Addendum: Even everyone’s favorite whipping boy for QC (Hifiman) has great customer service in my experience (it wasn’t that way in the beginning of the company), and I proudly own several of their cans (HE500 pictured above) of which I never had any QC issues to deal with so far (knock on wood). Still, I do acknowledge that Hifiman (and many other headphone manufacturers) still has some ways to go to reach the rarified status of companies like Sennheiser and Beyerdynamic with regards to their build quality and quality control.

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true, its just crazy how schiit still has a reputation on some forums and yet they replaced all headphones as well. yet this company can shit on its customers , you should see what he said on ASR forum, and is implying here its user error from ESD discharge. like what? people literally are having them explode WHILE READING the forum, it happened yesterday. yet people are still defending them on that forum. This raises many questions about money and reviews and measurements for me.

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I had almost bought into the measurement and power side, ive been reading nothing but forums about the l30 vs magni 3+ and liquid spark which i own. I actually got persuaded away from the Liquid Platinum (nice btw) 2 days ago due to people on ASR saying “the l30 is much better and you cant hear the difference” i literally had an l30 in my cart online. yes the LP has some problems as well. but at least ive literally talked to the man who made it. i think this will bring many more questions to light about cheap Chinese amps and reviewers.

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I have the Topping L30/E30 since Nov 2020. So far it has been working well with no problems. Last 4 digits is 2407.

I have the E30/L30 Stack with starting serial 2006 on both, and I have had them since september 2020. So far they’re working okay and I’ve not had any problems (knock on wood).

fire
Kenny used a portable Topping amp. :hugs:
Little fun on those dark times.

If the amp blows i personally would not be that mad but possibly headphones as well… that would be permanent hate.

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i do believe it has something to do with rolling changes made without proper testing or regulation stated by someone at the company. unfortunately i was banned on the ASR forum for saying chinese companies dont have good business practice. wonder why? lol he still hasnt changed his review to warn of anything, very revealing .

This is one of those situations where actions will speak louder then words. If the first reports were “My L30 blew and took my headphones with them; both of those were sent to Toppings for hopefully analysis and eventual replacement if it seems like that was the cause of the simultaneous headphone failure” then this would not have blown up as big as it has. But that is not what happened. What happened was the person got told to pay it to ship it to Topping and they will replace the amp which frankly does a fat lot of good to the person who is now out the cost of their headphones. And that is the rub in all this.

I think most people here and on ASR understand things will fail. It just happens. Cables fail, pads fail, headphones fail etc. You sell thousands of units something will eventually go wrong. That is why we have warranties. If the amp just up and died and you followed your standard warranty process then most people would not have cared. Maybe a few people would make some comments about the quality and stuff but I assume for the most part the quality and line-up of a companies products speak for themselves regardless of where it is manufactured and overall would not tarnish a companies reputation significantly.

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If you are talking about my experience, Topping offered to pay for my shipment to China, I told them that I would not go out during lockdown to arrange a shipping to china from the EU. They, as a company, would have to arrange it for me, since I was already trying to help them by trying to get it back to the lab to analyze it instead of sending it back to amazon to have my money back in 24h and the item picked up by my house.

They told me that they could not get it back in any other way, so it went back to Amazon. Nobody contacted me, it was my initiative to try and help them getting it back.

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You are from Reddit, right?
I may have overlooked it on ASR, but I can’t seem to find an “all good now”-post there either.

Yeah I’m the guy who posted on reddit! My ending is that I got refunded by amazon (italy), that took down the L30 from the sale after my email where I described my incident with the amp, guess they must be concerned

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Thanks for the information. I was really looking forward to appearance of Topping A30 pro, but now I have no desire to buy it, like other topping amp. Since most likely, there will be no dc protection.

The statement is accurate. Weather or not the people in those chats are telling the truth I can’t say. Z gave me this info directly.

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I think they are talking about the first four. Like on mine the S/N is 2010**** and I’ve had them since early December. They have worked fine so far but I plan on sending them back anyway, better safe than sorry in my opinion. I already have an order for THX AAA 789 so as soon as they come in the L30 is on its way.

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Oh, mine is 2010 too

hey guys where do we check batch numbers?

on the right side of the amp there should be a sticker with a number I believe people are just saying the first 4 digits of it mine is 2009 and I’ve had no problems but I quit using it yesterday since I found this out the night before I used it for like 6 hours straight with new headphones glad I didn’t get f***ed :scream:

though some things that worry me is that when I bought it the power ac adapter was somehow broke through the box it came in during shipping I guess and it also had a strong chemical or electrical smell to it for some reason still has a smell to it too nowhere near as strong i gotta put my nose right next to it to smell it now

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Amir is an employee of the company that owns Topping and bunch of other Chi-Fi brands. He does social media type stuff for them.

Well, maybe not an employee but a hired gun. Regardless, they give him money.

For the record, I have no issue with Chi-Fi (love my LP).

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I don’t think LP - if you mean Liquid Platinum - qualifies as ChiFi. It’s certainly manufactured in China, but it was designed by Alex Cavalli for Monoprice, neither of whom are Chinese.

Typically ChiFi means audio products that are designed and manufactured by Chinese companies.

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For the record, I have no issue with Chi-Fi (love my LP).

If LP (designed by Alex Cavalli and built in China) is Chi-Fi so is Apple’s Airpods and Beats lines. :wink:

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