I’m beginning to get the impression that some of these boutique manufacturers are really poor at customer management. My experience with Alpha Omega can nearly be considered to be heading in the direction of Elysian and Fatfreq. I emailed them twice about replacing my IEM cable but they didn’t reply. I then messaged Clement (the owner, who happens to be a friend. LOL) about the treble sounding harsh and wondering if he can take a look at it, maybe repair it. Happy to pay for the costs. No reply. And he’s a friend!
Maybe their heads are in the clouds planning their next IEM and they just can’t bother with the business side. Either way, no more Alpha Omega or Fatfreq for me.