I know the return policy and RMA.
So from the information you provided, you made a mistakeâŠ
Policyâs need to be precisely followed for them to work.
Wrong. My replacement wasnât in transit. I told them to ship to a different address when I told them the 1st pair had failed, before shipment, before I even took them to UPS to be sent back.
I havenât bought anything there yet, but I believe they do. I quoted some equipment with them and they ship worldwide. Itâs just somewhat expensive but, as a Brazilian, Iâm used to it. According to their customer service, the warranty still stands for international shipping.
But, I will say, there were some open-box deals that the shipment option didnât appear to me. Donât know if itâs a limitation to Openbox deals or a bug in the website.
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What would you classify the Elex sound signature as?
âAwesome until they inevitably breakâ
sorry, just couldnât help myself, hahahaha
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âawesomesauce until it runs outâ.
Enjoe them as long as they last.
Did some information surfing as there seems to be 2 main reasons why they break.
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voice coil cable are floated and shaked
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headphone cable / voice coil joint glue, bad plate.
So depending on what breaks, there is good change both are mendable.
With a big hammer or something smaller like soldering if you are not complete dumm dumm or with a good local electronic fixing company.
Thing is that this effectâs also other Focal headphones as well, so not just blaming on Drop alone. There are issues in Focal factory assembly. More or less same shit like Hifiman.
Itâs not complete loss, that is a key thing.
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Hi guys, just ordered the Elex last night and starting to have some concerns. They seemed like a steal at the time of purchase after watching the raving reviews. Now that Iâve seen the reports of QC issues I am having some concerns. Do you guys think they are worth the $550 price or should I look towards something else. New to this hobby and my current set up is a 4xx running off a magni heresy and D10 DAC. Hoping for a significant upgrade, any advice is appreciated.
I donât think Iâd worry about it until (if) itâs an issue. A lot of this stuff is subjectiveâlisten to it and if you like it keep it and enjoy it. If not, sell it or send it back. Iâd withhold judgement for yourself. The general consensus is the Elex is a phenomenal headphone. Iâve owned 2 Focal headphones (granted for shorter periods of time), but I have had no issues.
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Is the broken voice coil mendable? Like, will a more robust one change the sound, or is this just a wire that can be replaced ? (Sorry for my ignorance. Iâve read that not all Focals have a voice cool this thin⊠the Clears for example have a less delicate one)
I like the Elex a whole lot; Iâm finding your post reassuring now, for the future of them!
There is a change at least and those were told as the weak spots. Cannot say for sure of course.
Some have been able to repair their units with no added noise or issues.
One poster i found did a repair job one the right side and few weeks later owner told the left side failed so he repaired that as well. Was a pain in the dick as Zeos would say but he managed.
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Nice pick up! Focal usually has good QC. I donât know that the issues discussed here are all that common. Should be an upgrade. Enjoy!
Itâs hard to tell how big an issue the failure rate is now. On Dropâs site about 10% of the reviews mention it and most of the recent comments are about the problem. When I said these were gamble earlier, I was referring to Dropâs customer service. Either you have a fine experience with them or they treat you like garbage. I wouldnât buy anything from Drop till they open a call center. There are just to many flaws to having an email only customer service.
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Got it. I am not sure how much of a pain I could induce someone to withstand should I have to ask them to repair my set. I know I couldnât do it myself, at least with current lack of skills. Still⊠I have had no problem so far with my own Elex, and will hope that continues! Thanks for the pics and words.
Supposedly when the 4xx initially had many quality control problems Drop worked with them to fix them, does anyone know if the same has happened here?
Should absolutely not be in the price range of headphones.
Somewhere a real mess in my eyes and the price not justified.
Whatâs bad is that Focal doesnât even improve but continues to do so.
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Should I consider a upgrading my amp/dac set up for the ELEX? I hear that it is considerably better to run it balanced. Currently running a heresy+D10, but have considered getting an endgame amp/dac combo for a cleaner set up. Or a well matched stack like magnius and modius. What do you guys think? Also streaming music from TIDAL, but not sure if MQA is worth it.
I donât think itâs as common as itâs made out to be either. Sure itâs going to have some issues here and there and you can look at comments and reviews and say x amount has this issue but I donât think that tells the whole story as more people will write a review to highlight an issue than those that write a review just because they like them. Thatâs my opinion at least. I know when Iâm on Amazon, I freak out over one star reviews and issues I see, however Iâve almost never been unlucky enough to get a faulty product for anything Iâve bought online, from 10 dollar items to 3000 dollar. Even if comments may suggest that a large number of people receive x issue.
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OMG!
Iâve been listening to my new Elexâs for a couple of hours now. They are like nothing Iâve ever heard. Iâm coming from a HD660s and these destroy those. Super 600âs my ass, there is no comparison. Not even close. I was afraid my expectations would be to high, nope! They are paired with the Drop Grace balanced dac & 789. These are going to get better after burn in? Yes please. Iâm not excited thought 
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sweeeet first of all nice to see some new elex discussion lol. any major difference that you have noticed with the elex over other headphones? including ur senheiser
Iâve really only listened to Sennâs. I have a pair of Gradoâs, but I do not enjoy the on ear experience. As I said, the Elex is just in a different class than the 6xx series. I can multitask while wearing the 660s, The Elex makes you listen to them.
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