Just recent experience is that they will ship you replacement after 4 months like in my case and use premium shipping if you are willing to pay 15 usd which I did.
The things is that I asked to ship different iems instead with custom faceplates and shell so I am back in waiting mode and weeks counting.
Update on my end
…maybe
I hope everyone’s orders are moving swiftly. Mine has moved very quickly over the last few days (no thanks to Linsoul)
I will not be ordering from them in the future
Not related to Linsoul but at this point shipping anything out of China is a crap shoot. I’m at 76 days for a set of DIY Grados
Transit(76Days)
Destination Country - United States(Modify)
Origin Country - China(China EMS)
2020-06-11 11:51:00 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.,
2020-06-11 11:51:00 Origin Post is Preparing Shipment,
2020-05-20 20:19:00 Processed Through Facility, BEIJING EMS,CHINA
2020-05-20 20:18:00 Processed Through Facility, BEIJING EMS,CHINA
2020-05-20 20:18:00 Origin Post is Preparing Shipment,
2020-05-18 20:47:00 Processed Through Facility, BEIJING EMS,CHINA
2020-06-06 02:23:45 Despatch from Sorting Center, BeiJingShi 10130048
2020-05-20 01:18:12 Despatch from Sorting Center, BeiJingShi 10130048
2020-05-19 02:13:10 Despatch from Sorting Center, BeiJingShi 10130048
2020-04-10 03:21:52 Despatch from Sorting Center, BeiJingShi 10130048
2020-04-09 03:12:56 Despatch from Sorting Center, BeiJingShi 10130048
2020-03-28 04:06:15 Arrival at Sorting Center, BeiJingShi beijingguojijiaohuanzhan
2020-03-27 20:00:59 Arrival at Sorting Center, BeiJingShi xinshunyoujianchulizhongxin
2020-03-27 18:28:47 Despatch from Sorting Center, BeiJingShi andingmenshangqizhongxin
2020-03-27 16:05:00 Posting, BeiJingShi andingmenshangqizhongxin
My replacement is shipped via dhl and it shows that it should be here in a week so fingers crossed.
Will use amazon store for the future but I dont blame linsoul for shipping times just for luck of customer care. I mean I know my iem for 150 bucks does not make me a platinum client but still.
I ordered guiderays one may 3rd I got it may 27. Live in Ontario Canada
What shipper did they use for you? mine got sent by 4PX and hit the airport in HK on the 20th of April, I still haven’t seen it - ordered some eartips and a headphone cable.
I do t know the shipping information has long been unnacessible
I ordered a pair of Tin T2s earlier today, and they just sent me an update saying they shipped them. Reading this post makes me wonder if I should have done Amazon instead, but they were $15 off on their website and I’m a sucker for deals. Hopefully they’ll arrive one day 
Just a quick update, I got my order from April 15th, today. So only ~3.5 months of shipping time.
I only got a headphone cable (Tripowin Zonie MMCX balanced to 2.5mm TRRS) and eartips (Tripowin again, Spiral groove memory foam tips), but it still took 3+ months. hopefully they’ve sorted out their shipping methods and shipments after mine arrived much sooner than the 3 month mark. I can finally close the tracking page that’s been running on my computer for that entire time. fun.
NEVER BUY ANYTHING FROM LINSOUL
They deliver weeks and months after you order it, they never reply on their chat or if you mail them. You can’t cancel an order and returns are at a very high cost at 35% of retail price.
They are among the worst shops to buy at and I can only recommend to stay away from them. They ship lots of IEMs to BGGAR and Zeos, but they piss on their customers.
Agreed, they have treated me like shit when I was a customer. Never again.
I promised myself never to buy anything from them again, but I did, and I REALLY regret that.
This is for sure a webshop I will never buy from again.
Yeah I can’t recommend Linsoul either, and that includes what I assume are their house brands pumping out gear at a high rate (Thieaudio among others, right?). I am trying to learn as quickly as I can about which Chi-fi sources/brands are deserving of my speculation tendencies. Linsoul (and their many progeny) will not be getting mine. I’ll risk my money on other sources/brands.
Out of all of the overseas companies I’ve interacted with, linsoul ranks the absolute lowest for customer service. I had ordered an in-stock IEM and the ordered wasn’t even dispatched until 2 weeks later. I emailed them asking about the order and never received a reply. Horrible customer service
Hmm I always get a response but I came to a conclusion that anything above 100 eur is not worthy the risk. With shipping waiting and customs it is getting less viable option. You can’t cancel can’t return without loosing a lot so I choose their Amazon store for item fulfilled by amazon for easy return and no issues or for no linsoul house brands other shops if possible.
But I stopped buying cheap chifi IEMs and expensive is not worthy risking of imo.
There are so many AleExpress shops, where service, communication and a real effort to help your customers are at a high level, so I can’t understand what they are doing at Linsoul.
But it is a place I only can recomend to avoid.
