What I was saying is that I got better service from BrightAudio Store, which, as Rikudou_Goku has said, isn’t even FiiO’s official distributor, than from FiiO itself. Because when I got in touch with FiiO, after my FH3 broke after just ONE day, all I got from them was an apology and a week later an offer to buy from them the replacement piece for 20 USD + 20 USD postage.
After my FH3 broke, I first got in touch with FiiO, hoping they’d take responsibility for their product failing after just one day of use. When they basically told me I’m SOL, I got in touch with the AE vendor that sold the FH3 to me. I haven’t received a refund from BrightAudio, yet, btw.